FAQs
How long does shipping take?
Germany: 2–5 business days
European Union: 5–8 business days
International: 7–14 business days
Tracking information will be provided once your order has been shipped.
Do you offer free shipping?
Yes. We offer free shipping on all orders within Germany.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes. OFF-CC ships worldwide to selected countries.
What payment methods do you accept?
We accept major payment methods including:
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PayPal
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Credit & Debit Cards
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Klarna
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Google Pay
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Shopify Payments
Available payment methods may vary depending on your region.
Can I return or exchange my order?
Yes. Eligible returns or exchanges can be requested within 7 days of receiving your order.
Please contact us before returning any item.
What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us immediately at:
Include your order number and clear photos of the item.
How can I contact OFF-CC?
Email: info@off-cc.com