Refund policy
Last updated: May 10, 2026
At OFF-CC, we are committed to delivering premium-quality fashion products and a smooth shopping experience. If you are not fully satisfied with your order, please review our return and refund policy below.
Delivery Times
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Germany: 2–5 business days
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European Union: 5–7 business days
- Worldwide: 7–14 business days
Please note that delivery times may vary slightly during high-demand periods, holidays, or due to courier delays.
Refund & Return Eligibility
You may request a return, exchange, or refund within 7 days of receiving your order if:
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Your item arrives damaged or defective
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You received the wrong item, size, or color
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Your order was lost during delivery (confirmed by tracking)
To request a return or refund, please contact us at:
Please include:
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Your order number
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Clear photos of the item (if applicable)
Return Conditions
To be eligible for a return:
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Items must be unworn, unused, and in original condition
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Items must include original packaging and tags where applicable
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Returns must be approved before being sent back
Please do not return any item without contacting us first, as unauthorized returns may not be accepted.
Non-Returnable Items
We do not accept returns or refunds for:
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Items damaged through normal wear or misuse
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Incorrect size selection made by the customer
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Sale or discounted items
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Change of mind after purchase
We strongly recommend reviewing product descriptions and size information carefully before placing your order.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was received
If a return is approved, return instructions will be provided by our support team.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed to your original payment method within a few business days depending on your payment provider.
Contact
For any questions regarding returns, refunds, or exchanges, please contact us at:
OFF-CC reserves the right to deny any return or refund request that does not meet the conditions outlined above.